HOUSING SERVICES
Overview:
Housing in Queens can be challenging, especially when tenants face sudden rent hikes, neglectful landlords, or confusing paperwork. Our Housing Services program is designed to help residents stand their ground with practical support and expert guidance. We assist with urgent housing issues such as eviction proceedings, rent overcharges, repairs and maintenance concerns, heat and hot water complaints, and housing discrimination cases.
Through case management and strong relationships with community partners we provide tenants with access to free monthly legal clinics and Know Your Rights Workshops. These services help our neighbors gain clarity, confidence, and community support.
What We Offer:
- One-on-one tenant case management
- Help navigating housing paperwork, benefits, mediating with landlords
- Housing Connect, SCRIE and DRIE applications, Section 8, NYCHA, CFHEPS (recertification only) and One-Shot Deal assistance.
- Guidance on housing court and tenant protection
- Connections to community resources and coalition
- Free legal clinics and Know Your Rights Workshops
Schedule an appointment with us!
“I retired about 14 years ago and have been receiving services at WOTM ever since. I go every two years to renew my SCRIE, and I’ve also received help when I needed repairs in my apartment. Everyone is always welcoming and ready to assist. I would definitely recommend WOTM to my friends if they need assistance.”
M.C.
“Donde yo vivía me pidieron que me fuera de la noche a la mañana, pero gracias a la señorita Ana me dieron otro apartamento en otro edificio. Luego, ella también me ayudó a que me congelaran la renta. He encontrado mucho apoyo en esta organización; además, pude aplicar a la lotería de apartamentos aquí. Soy una persona de la tercera edad, con casi 80 años, y me ha sido muy útil esta asistencia. Así que, Dios los bendiga!”
Emely A.
“Seeing WOTM was like a breath of fresh air. My Case Manager was ready to help me with all my questions and provide me with the proper guidance. Absolute #10!!!”
Octavian Constinas
FAQ's
Yes, we are appointment only and our sessions are scheduled for 60 minutes.
Our services are free and available to all Queens residents, regardless of immigration status. If you reside outside of Queens, we will help connect you with the appropriate agency.
Yes, we provide support in multiple languages and can connect you with interpreters when needed.
We recommend bringing a photo ID, proof of address, and any documents related to the issue you need help with. If you're unsure, we’ll guide you on what’s needed.
Yes, our case managers assist with housing stability, tenant issues, and connections to legal resources.
